Shipping & Returns
RETURNS & EXCHANGES
Our Returns & Exchanges Policy for individual hair extensions, closures, and frontals is simple.
If you decide your purchase is not right for you, you may return it unused, unworn, unaltered, and in its original packaging within 14 days of delivery for a refund of the purchase price, less applicable shipping and handling charges.
Products returned in any condition other than their original, unused condition, or without the original packaging, are not eligible for a refund and will be returned to the customer.
To initiate a return, log into your customer account and submit a return request within 14 days of the delivery date. Return requests submitted after this period will not be accepted.
Once your approved return is received and inspected, refunds will be processed within five (5) business days. Depending on your financial institution, it may take an additional 7–10 business days for the refund to appear in your account.
Shipping & Handling Deductions
Any original shipping and handling costs incurred by Glamour House of Hair are non-refundable and will be deducted from the refund amount.
This applies even if your order originally qualified for Free Shipping. Free shipping is a promotional benefit provided on completed purchases and becomes void if an eligible order is returned. In the event of a return, the actual shipping and handling costs incurred by Glamour House of Hair to fulfill the order will be deducted from the refund.
Customers are responsible for all return shipping costs.
Final Sale Items
All wigs are FINAL SALE.
Due to the nature of the product, wigs are not eligible for returns, exchanges, or refunds.
For questions regarding wigs, please contact info@glamourhouseofhair.com before placing your order.
SHIPPING POLICY
Orders placed Monday through Friday before 12:00 PM EST ship the same business day.
Orders placed after 12:00 PM EST ship the following business day.
Orders placed after 12:00 PM EST on Friday will ship the following Monday.
We ship both domestic and international orders via USPS Priority Mail unless otherwise noted.
Shipping Address Responsibility
Customers are solely responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order, as we are unable to guarantee changes once an order has been processed.
If a package is returned to Glamour House of Hair due to an incorrect or incomplete shipping address provided by the customer, an undeliverable address, refusal of delivery, or failure to claim the package, the customer will be responsible for all costs associated with reshipping the order.
If the customer instead requests an eligible refund, the refund will be issued less the original shipping and handling costs incurred by Glamour House of Hair, even if the order originally qualified for Free Shipping.
Lost, Stolen & Delayed Packages
All orders include complimentary shipping insurance.
Once an order has been accepted by the shipping carrier, Glamour House of Hair is not responsible for shipping delays, lost packages, or stolen packages.
If your package is lost or marked delivered but cannot be located, you must file a claim directly with the shipping carrier using the included shipping insurance.
PRODUCT INSPECTION
Customers are responsible for inspecting all products immediately upon delivery. Failure to report any concerns during the applicable inspection and return period constitutes acceptance of the product as delivered.
If you believe you have received an incorrect item or a product with a manufacturing defect, you must notify Glamour House of Hair within the applicable return period and before the product has been used, altered, installed, colored, chemically processed, or otherwise modified.
Products that have been used or altered are not eligible for inspection or return.
POLICY ENFORCEMENT
We encourage every customer to carefully review our product descriptions, photographs, and policies before placing an order.
Our policies are designed to create a fair and consistent experience for every customer and are applied uniformly to all purchases.
Our policies are designed to eliminate uncertainty by setting clear expectations before purchase. Rather than making case-by-case exceptions, we apply our policies consistently to every order to ensure fairness for all customers.